Shipping FAQ

We understand how important it is for our customers to receive their Words Are Swords Publishing as quickly as possible. When you need to squeeze the most out of each hour in the day, you can depend on Words Are Swords Publishing for the highest quality available, delivered to your door as quickly as possible.

What are your shipping hours?

With rare exceptions, our shipping times are Monday – Saturday at 9 a.m. and 4 p.m.  No orders will be shipped on Sunday.

When was my order shipped?

We do our best to get every order packaged and shipped as quickly as possible. If you placed your order before 4 p.m., it will be shipped the same day. Orders placed after 4 p.m. are picked up from out headquarters at 9 a.m. the following day. If your order was placed after 4 p.m. on Saturday, or if your order was placed on Sunday, it will be shipped out at 9 a.m. on Monday morning.

What shipping options do you offer?

Currently, we only offer USPS Priority Flat Rate and USPS Priority Express shipping. We have chosen to offer only these two shipping options because they are by far the most reliable, affordable, and fast.

How do I track my order?

You can track your order using Aftership. Customers will be emailed the tracking number for their order as soon as it is shipped.

I never received the tracking number for my order.

If you haven’t received an email confirmation with your tracking number up to 48 hours after placing your order, please contact us at info@wordsareswordspublishing.com.

When will my order arrive?

All orders are shipped from Los Angeles, California. If you selected USPS Priority Flat Rate shipping when purchasing your order, find your location on this map for an estimated time of arrival.

I ordered Priority Express shipping but didn’t receive my package the next day.

With few exceptions (Looking at you, Hawaii & Alaska), if you ordered USPS Priority Express before 9 a.m. then your package will be delivered before 12 noon the following day. If your order was placed before the Priority Express cut-off time and you did not received your package the following day, you may qualify for a refund on your shipping.

See if your USPS Priority Express shipping qualifies for a refund here.

 

Is there any way I can receive my order even faster than that?

Here is a lifehack courtesy of Words Are Swords Publishing: When tracking your package, you can usually intercept it at any post office as soon as it arrives. This does not include USPS shipping warehouses.

For example, if you ordered USPS Priority Express and your package is tracked to your local post office, but your postman usually doesn’t deliver the mail until 2 p.m., you can go to the post office as soon as they open (9 a.m. in most cities) and ask that they find your package before it is loaded on your postman’s truck for delivery. Keep in mind that you are asking the postal worker at the counter for a favor and that they are not obligated to sort through piles of mail to find your package, but this lifehack works 9 times out of 10. Tere is only a small window between when the package arrives at your local USPS facility, is sorted, then loaded onto the mail truck for delivery, but you may be able to save yourself half a day of waiting for your package to be delivered.

You can also request that USPS hold your package so that you can intercept it here.

I accidentally entered the wrong shipping address! What do I do?

You can redirect or put a stop on any order that hasn’t been delivered or released for delivery here. Unfortunately, there is nothing you can do if your order is delivered to the wrong address, which is why it’s important to make sure you enter the correct shipping address. You can change your shipping address from your account on Words Are Swords Publishing.

Will I Need To Sign For My Package?

By default, we do not require a signature on any orders. If you would like to request signature required service for your order, please contact us before placing your order and we will arrange this for a small fee.

My order was lost/stolen!

Our refund policy does not cover orders where the tracking shows delivered, but the item was lost or stolen.

See our full policy on refund and returns here.

How Much Will Shipping Cost?

USPS Priority (2-3 Day) is $6.65. USPS Priority Express (1 Day) is $23.75.